We definitely leave in the same city… even more… same area Prospect Mira ! Worst, we might even have had lunch next to each other in Vapiano….

Almost scaring….

Cheers

Our troubles started at JFK where we were initially told that the flight was delayed for one hour. Then, the next hour came, we were told the same, and then the same in the subsequent hours. This went on until around one o’clock, five hours after the scheduled departure. After the first hours, there were no information given, no announcements made or posted. Each individual person had to go up to the desk only to be told that no information is available for us. There was a rumor that something in the engine had fallen, and would required fixing. We were told repeatedly by the persons at the desk that they could not get in touch with people from Aeroflot for information. We were extremely frustrated at this point.
At around midnight, Aeroflot officers arrived. They spoke a lot of Russians, again made no other announcements. Through words of mouth, we heard that they are giving away hotel vouchers, and that the plane would not leave that night. I went up to the desk to confirm the situation, and to request that we be put on a different carrier to Delhi so that we would not miss our train and our tour. However, I was told repeatly that I would have to wait until the officers have dealt with hotel vouchers for the other passengers. My requests to speak to the manager were of no avail. He could not be contacted.
There were a group of ten people who has Delhi as final destination in that flight. Finally at around 3:30 am, after all the vouchers were given, an officer told us that she would take us down to see if her manager could put us on a different flight. She went into the office to speak to her manager. Her manager would not come out. When she came out, she spoke with a couple of individuals in the group and told them that arranging an alternate flight would not be possible. She gave a couple of vouchers and left saying that the taxi driver would know where the hotel will be. I was away from the group at that time, and missed the quick discussion. I tried calling the manager, but the phone was either busy or would not answered. A couple of people who got the vouchers left for the hotel. At that point, we were stranded at the airport, we did not get the hotel vouchers, and we could not get in touch with anyone else from Aeroflot. My Aunt is a 52 years old, diabetic female. Does Aeroflot felt no responsibility for its passengers? She could not stay up in an airport all night. The time was now 5:00 am.
We tried desperately to search for an alternate flight, but could not afford the prices at short notice. The Aeroflot plane left the next day around 1:00 pm. We were exhausted at say the least. With the short time that we had in the morning, I had to cancel our original train ride to get a partial refund, try to arrange our tour group to notify them that we would be delayed, and try to arrange for an alternative train ride. Could you imagine trying to plan an international trip from an airport without a computer, and using a cell phone?
We arrived at Delhi on Monday morning, Feb 4th. There was no train until the evening, and we missed our tour.

At the end, we cut our trip short, and left India early . This was also another problem. It took us the whole day just to have the date changed. We went into the office as soon as it opens at 10:00 am, and requested that our penalty to change the dates be waived since we did not even receive hotel accommodations NYC. However, we were told that the manager was not available that we should come back at 2:00 pm. When we returned we were told that the manager had not made his decision, and were told to wait. After waiting for one hour, we were told that they have contacted Russia, and waiting for a reply. We then waited some more. After which I was asked to write a letter, and after this letter was presented to the manager who never had the courtesy to speak to me personally, said through his staff that I would have to deal with NYC office for issues. The whole process took us until 4 pm. Why did I have to waste a whole day just to find out that they cannot waive the penalty fee?
This is a complete disaster of a trip, and I blamed it completely on Aeroflot airline. I have never experienced such disregard for customer service from an airline where information was not given to the passenger on whether or not flight was delayed until after such time. No announcements were made for all the passengers on the status of the plane. There was no responsible party available, i.e. a manager, who can make a decision. If only he had come and explain the situation, we may have felt slightly better. Also, I felt discriminated since hotel vouchers were given to those either who speaks Russian or have final destination in Moscow.

Yes. many people told me not to fly with aeroflot, but I had bought the tickets already. However, if I had known, I would have cancel them way before.

So, beware fellow passengers. Please, please do not fly with them for your own sake.

Regards,

Olivia

Regards,

Olivia